Isaiah: I have located your digital account and I would like to personally thank you for being a Basic digital subscriber with the account number (XXXXXXXX)
Isaiah: Hello Jay and thank you for contacting The New York Times! My name is Isaiah and I will be able to make any changes to your account today! One moment while I pull up your account. It wasn't as easy as an automatic cancellation, but it wasn't terrible. I was able to do so by logging into my account, following the "Cancel" link, then choosing the online chat option. I just canceled my NYT subscription based on this comment.
All they have is their brand name, which will also be gone soon after they've tortured their customers with these dark patterns. Their competitors offer way more value for similar price points and the experience with dropbox isn't even that good. In this case, dropbox lost significant money that they could have otherwise won.īesides, In this day and age, there is literally no value that dropbox offers to its users. You see, this is how dark patterns shoot you in the foot - the cost of trust and transparency is even higher. He saw it and immediately said 'fuck that' and went for another vendor instead. Turns out he was in charge of his university for selecting a good vendor for file storage. Yes, retention is an important KPI, but trust and transparency are even more important than anything else, so companies that offer little value and can't keep up with competition usually do this because they know they are dying.Ī little while ago, I noticed the dark pattern that dropbox uses and showed it to my friend while talking about dark patterns. Why? Because, if you are confident of the value you provide to your customer, you don't need to be so aggressive about not letting them go. This is a dark pattern usually dying companies like to follow.
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